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Whether you are a small business, entrepreneur or a large
multi-national corporation, customer service is defined by the
quality of the experience customers have when they interact with
your office-even if you are the only employee. Participants will
explore how to grow their business by building lasting
relationships with their customers.
Course
Objectives:
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Learn the key elements of
customer service that tells your customers you are open and
ready for business (even on a limited budget)
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Identify the common customer
service mistakes made by entrepreneurs and small business
owners.
- Evaluate your current customer
service strategies through completing an internal audit.
- Develop a clear vision for
customer service for your business-What can your clients expect
of you? What are your limitations? How can you overcome these
limitations?
- Learn strategies for handling
difficult situations.
- Develop action steps to create a
customer service strategy for your business.
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